In house deliveries or outsource to courier company?

If you have ever worked in office environments in SIngapore, you will notice that there are lots of documents which needs to be delivered to other companies on a near daily basis. This is especially the case if your department or company is big.

Should your company simply perform its own deliveries, or would it simply be more advisable to outsource to a courier company?

Usually, my answer to people would be to multiply the estimated delivery volume by the average price that the courier company quotes you per delivery, and see if it’s more or cheaper than hiring a full time deliveryman. If it’s cheaper or even slightly more expensive, then it’s more worth it to outsource to a courier company (as the courier company would have back up couriers in case he/she falls sick, while you don’t have any back ups if you only have 1 deliveryman at full capacity). However, this is more the case for last mile delivery such as for E-commerce or retail businesses. What about normal courier deliveries? How should you decide? The answer is still straightforward and I shall explain it in the following paragraph.

If you’re the boss, and are thinking of getting your employee to do it, ask yourself, “Will I be wasting more time and money by getting my employee to drive/travel to the location halfway across Singapore just to pass a document, only to return half a day later?” If the answer is yes, then of course, outsource it to a Singapore courier company.

If you’re the sole proprietor, need you even ask! Time is the most precious thing to you. If you’re a doctor or dentist, if you leave your clinic, you lose your income indefinitely. Don’t do that, when you can simply outsource the delivery to a courier company for less than a fraction of the revenue you make from a patient.

Getting A Taste Of Logistics

Many people around the world and Singapore buy increasingly many items and goods online. To the consumer, it may feel really simple. All you need to do are 3 steps: add to cart, check out and pay for it. After that, everything is being processed behind the scenes.

However, to the logistics company, this is the time when they get busy. First of all, they would have received the order from their client (e.g. the E-commerce company).  These orders would then be prepared by the E-commerce company, and then the logistics company would need to pick it up and either store it somewhere temporarily, or sort it out and get it delivered quickly.

There are tons of things that a logistics company like Fedex, DHL, PCA Masters, Network Courier, e.t.c. in Singapore needs to do after they get such an order. The following video shows a super sized version of Fedex’s own Super Hub.

Hopefully after watching the above video, you will get a better idea of how courier companies work (although in the above video case, it is more about an international courier company – Fedex).

You will realize that the ‘bad’ things people may talk about couriers are simply people who happened to bump into deliverymen who happened to be horrible employees. Couriers and operation managers of logistics companies work very hard behind the scenes, and often work starting from very early in the day until late at night. The next time you see your deliveryman in Singapore, thank them for delivering your item 🙂 They deserve it!

High demand for document courier delivery services in Singapore

In Singapore, there is a high demand for document courier delivery services. In the past, before the courier industry is developed, people usually have only two options to send documents in Singapore. One will be to travel down to Singpost branch or one of its postbox to drop their documents in. Another one will be to deliver the documents themselves. The development of the courier industry snatches away some of the market share from Singpost. Many businesses, especially banks that require fast document delivery in Singapore will engage document courier services.

Usually, these document needs to be urgently delivered to the clients’ clients. Sometimes, the client may request the courier to wait for the recipients to sign the documents and deliver the documents back to the client. This is called a two way document delivery. These documents are typically very confidential and important that only the original hard copy must be signed by both parties. Electronic signatures may not be allowed. Hence, this explains why there is a demand for such document delivery services in Singapore.

Apart from being fast, document deliveries in Singapore are also very convenient for the customers. Customers can request the couriers to travel down to the customers’ location to pick up the document. Hence, the customers will not be wasting any time as they does not need to do anything specially for the courier. The customers can carry on their normal operations while waiting for the courier to arrive. This saves them great amount of time as compared to the past when they have to go down to Singpost’s office or postbox to drop their documents.

Furthermore, courier delivery services have greater transparency and reporting. When the deliveries are completed, notifications will be sent to the customers immediately. When people use courier delivery services in Singapore, there is a general expectation that they will be informed at all times about the progress of the delivery. This higher service standard keeps the customers happy.