In house deliveries or outsource to courier company?

If you have ever worked in office environments in SIngapore, you will notice that there are lots of documents which needs to be delivered to other companies on a near daily basis. This is especially the case if your department or company is big.

Should your company simply perform its own deliveries, or would it simply be more advisable to outsource to a courier company?

Usually, my answer to people would be to multiply the estimated delivery volume by the average price that the courier company quotes you per delivery, and see if it’s more or cheaper than hiring a full time deliveryman. If it’s cheaper or even slightly more expensive, then it’s more worth it to outsource to a courier company (as the courier company would have back up couriers in case he/she falls sick, while you don’t have any back ups if you only have 1 deliveryman at full capacity). However, this is more the case for last mile delivery such as for E-commerce or retail businesses. What about normal courier deliveries? How should you decide? The answer is still straightforward and I shall explain it in the following paragraph.

If you’re the boss, and are thinking of getting your employee to do it, ask yourself, “Will I be wasting more time and money by getting my employee to drive/travel to the location halfway across Singapore just to pass a document, only to return half a day later?” If the answer is yes, then of course, outsource it to a Singapore courier company.

If you’re the sole proprietor, need you even ask! Time is the most precious thing to you. If you’re a doctor or dentist, if you leave your clinic, you lose your income indefinitely. Don’t do that, when you can simply outsource the delivery to a courier company for less than a fraction of the revenue you make from a patient.

Looking For Singapore Courier Jobs?

If you are looking for courier jobs in Singapore or would like to explore delivery jobs with own car in singapore, here are some of the best advice I have for you. There are various types of courier jobs in Singapore, and in this case, we will talk specifically about delivery jobs where you will need to utilize your own car as the mode of transport. This is actually getting more common in Singapore, and many people like to moonlight as a part time courier for increased income levels for themselves and their family. In any case, the following are things that you must note.

  • There are companies which are known to be withholding, or rather, delaying payments to their couriers. If you are worried about such potential delays in payments to you, then try not to work for companies like NinjaVan. They have volume but what’s the point of working for a company that doesn’t respect their employees / contractors’ payday?
  • Keep in mind that there are some companies such as GoGoVan which aren’t actually companies. They are basically mobile application companies and a marketplace company, and you are just a random contractor on it. Do not apply for such companies if you do not want to be a pure ‘freelancer’ as there is no guaranteed income e.t.c. from it.
  • If you want to deliver parcels only, then I suggest you can try either Ixpress647. They specialize in van deliveries, although if you are willing to put parcels at your car seat as well as boot, then you can try working for them. Just keep in mind that I’ve heard from courier job applicants before that Ixpress647 likes to drag payments to their couriers too…. not too sure why Ninja Van and Ixpress647 has such bad practices but that’s what I heard.
  • If you want to deliver both parcels and documents, I think you can check out PCA Masters. I personally have heard of and used them as well, and the couriers there seem pretty pleased with their jobs, so I would assume they’re happy. Of course, if you want to find out more about PCA Masters, then simply email their careers email or personnel in charge. Don’t ask me as I only know how PCA Masters is from a customer’s point of view. From a customer’s point of view, PCA Masters’ service is definitely top notch. Therefore, I would presume that working there should be relatively great as well.

Getting A Taste Of Logistics

Many people around the world and Singapore buy increasingly many items and goods online. To the consumer, it may feel really simple. All you need to do are 3 steps: add to cart, check out and pay for it. After that, everything is being processed behind the scenes.

However, to the logistics company, this is the time when they get busy. First of all, they would have received the order from their client (e.g. the E-commerce company).  These orders would then be prepared by the E-commerce company, and then the logistics company would need to pick it up and either store it somewhere temporarily, or sort it out and get it delivered quickly.

There are tons of things that a logistics company like Fedex, DHL, PCA Masters, Network Courier, e.t.c. in Singapore needs to do after they get such an order. The following video shows a super sized version of Fedex’s own Super Hub.

Hopefully after watching the above video, you will get a better idea of how courier companies work (although in the above video case, it is more about an international courier company – Fedex).

You will realize that the ‘bad’ things people may talk about couriers are simply people who happened to bump into deliverymen who happened to be horrible employees. Couriers and operation managers of logistics companies work very hard behind the scenes, and often work starting from very early in the day until late at night. The next time you see your deliveryman in Singapore, thank them for delivering your item 🙂 They deserve it!

Off peak and weekend courier services in Singapore?

I do not know about you, but there are many times where I had to get something delivered from / to me at night or on weekends, and I found it so frustrating that not a single courier company was willing to pick up my phone call or reply my email requests! Urgh.

There were a very small handful of companies which picked up my calls but even then, it’s only to tell me that such services are not available.

It was only recently that I stumbled upon a relatively new courier company called PCA Masters, which seemed to provide night or weekends courier service in Singapore. (They’re located in Singapore and perform local courier deliveries as of the last time I checked.)

The greatest thing about these weekends and weeknights courier services is that they are able to help me get things delivered when I’m either out with my family, friends or busy with work. As you might already know, most people in Singapore love going out on weekends and work hard on weeknights, and that is the reason why many people find it difficult to deliver items or documents themselves during these occasions.

Although you could choose only to work with such a company on these occasions, anybody with enough common sense will tell you to also work with these companies which also provide weeknights and weekend deliveries if their usual delivery rates are reasonable too! This is because it is much easier for an individual and/or corporate body to use the same courier company for all deliveries instead of resorting to different ones for different types of deliveries – at least, wherever reasonable. I just find it less of a hassle as I only get billed by one company, and I know whether that company is reliable on their delivery standards, timings and service quality. I like consistency if I were to work with a courier company and that’s why I recommend you do this too.

In any case, I’ll only like to make use of this opportunity to thank Alvin and Ben from PCA Masters for helping me out with my deliveries; your delivery guys were awesome!

Local E-commerce goods distribution in Singapore

Almost all new age entrepreneurs sell goods online or have the Internet as their main marketing channel. However, one of the issues with this is that the customers would need to go to your house or office to pick up the goods themselves and you may want to maintain your privacy of your home address or your customers may find it troublesome to travel just to collect their goods. Thus, many business owners and E-commerce entrepreneurs in Singapore prefer courier service to distribute their goods to the various places and addresses of their customers in Singapore. With so many criteria to look at, so many fine print to read and with so many delivery companies which offer E-commerce distribution services in Singapore, how do you know who to work with? Here are some tips and examples of the finest courier companies for E-commerce deliveries in Singapore.

First of all, it would be SingPost. Anybody that does E-commerce business and considered courier services before would have heard of SingPost. SingPost is actually the state postal services company in Singapore, but they have recently branched out into many other types of local courier services. Personally, I’m a big fan of SingPost if I want to deliver items cheaply – e.g. documents or letters through the postal services. However, when it comes to their courier service, I’m slightly wary of it. I have heard of instances while queuing at Tampines (Singapore) SingPost branch before, and heard a person complaining about how his item was delivered by a SingPost courier to his doorstep, but as he was walking towards his main gate of his private landed residence, the SingPost guy simply dropped a delivery advice onto his doorstep without even ringing the bell or looking up. My guess for such slipshod service is probably because they over-work their couriers and that their systems are still better for postal services instead of courier services. I never used SingPost again after listening to that incident.

Next, there would be private courier delivery companies like NinjaVan, PCA Masters Pte. Ltd and Simplypost in Singapore. They are specialized in courier deliveries and thus, their operations and customer service support is based around that. Of course, no one knows if they should use bulk deliveries from them unless they are sure the E-commerce delivery standards from these companies are high. Therefore, I tried a few ad hoc deliveries from these companies before I decided to pick one of them. I have a small E-commerce store that sells men’s office accessories, and I have to say, that as I cater to the luxury market, service attitude is very important to me. As I cannot personally meet all of my clients, I need to have a courier company with friendly and professional couriers who are service oriented. As such, I have chosen and went with PCA Masters Pte. Ltd. in the end. It has been around 1 month since I got them as my E-commerce delivery provider in Singapore, and I’m relatively pleased with my choice. I considered Ninja Van before, but I found that their time slot deliveries are quite expensive (but I guess their main market is anytime deliveries). However, as I’m catering to the up market, I prefer my customers being able to choose when they are going to receive their goods from me. Thus, the specific timeslot deliveries service by PCA Masters really attracted me, and that is why I chose them. (They also have normal, anytime deliveries for E-commerce.)

Process Of Engaging delivery services in Singapore

Have you ever engaged delivery services in Singapore before? If you haven’t, you may be intimidated by the steps you need to take before being able to engage such deliveries. However, it is actually very simple and straight forward. Most good courier delivery companies in Singapore like PCA Masters and Network Courier make the entire process of ordering delivery services in Singapore really straightforward and simple… and that’s great news for consumers like you and I.

First of all, you would need to contact PCA Masters or your preferred courier company. I like using PCA Masters and I shall refer to them for this particular post. You can just contact whichever Singapore delivery company you prefer to work with though I recommend PCA Masters. There would usually be a contact form or email, and you won’t even need to call them if you’re busy later on in the day while waiting for their response.

Second of all, you would to provide them the following details:

  • Your pick up location
  • Your destination
  • The type of item(s) – e.g. parcel or document
  • Estimated weight of the item(s)
  • Type/level of courier  service required (Usually, this has to do with the time to pick up and deliver the item(s))
  • The sender’s contact number as well as the recipient’s

After receiving your request for quotation, the company would usually take around 10-20 minutes to get back to you.

The delivery company would then contact you via email or phone, and provide you with their quotation. You are then free to decide if you want to use their delivery services.

Assuming you decided to use their delivery services and accept their quotation, chances are, you would need to bank transfer them the entire delivery fee (for ad-hoc deliveries in Singapore) or pay them through PayPal before they would process your delivery.

Upon confirmation of your payment, the courier company would then assign your job to a deliveryman within the company. He or she would then drive or ride to your specified pick up address (at the pick up timing if any) and have the item(s) picked up and delivered to the recipient address (at the specified timing if any).

During this whole period of delivery service, there is absolutely nothing you have to do. PCA Masters and other such good courier companies in Singapore would definitely keep you updated with the status of the delivery and the item(s). So, fret not!

High demand for document courier delivery services in Singapore

In Singapore, there is a high demand for document courier delivery services. In the past, before the courier industry is developed, people usually have only two options to send documents in Singapore. One will be to travel down to Singpost branch or one of its postbox to drop their documents in. Another one will be to deliver the documents themselves. The development of the courier industry snatches away some of the market share from Singpost. Many businesses, especially banks that require fast document delivery in Singapore will engage document courier services.

Usually, these document needs to be urgently delivered to the clients’ clients. Sometimes, the client may request the courier to wait for the recipients to sign the documents and deliver the documents back to the client. This is called a two way document delivery. These documents are typically very confidential and important that only the original hard copy must be signed by both parties. Electronic signatures may not be allowed. Hence, this explains why there is a demand for such document delivery services in Singapore.

Apart from being fast, document deliveries in Singapore are also very convenient for the customers. Customers can request the couriers to travel down to the customers’ location to pick up the document. Hence, the customers will not be wasting any time as they does not need to do anything specially for the courier. The customers can carry on their normal operations while waiting for the courier to arrive. This saves them great amount of time as compared to the past when they have to go down to Singpost’s office or postbox to drop their documents.

Furthermore, courier delivery services have greater transparency and reporting. When the deliveries are completed, notifications will be sent to the customers immediately. When people use courier delivery services in Singapore, there is a general expectation that they will be informed at all times about the progress of the delivery. This higher service standard keeps the customers happy.

Ranking of Courier Companies In Singapore

Let us be honest, as with all things, there are only some companies in each industry which are truly extraordinary in their service and customer support and this is the case for the courier industry in Singapore too.

Couriers in Singapore are very commonly used, as they’re extremely affordable compared to taking a taxi ride to and from your destination, and they save you a lot of time compared to you taking the public transport.

Here is a review of the best companies (ranked in order from best to worst) in Singapore.

First of all, it would definitely be PCA Masters. There is absolutely no doubt in my mind that PCA Masters has got to win the crown of being the best courier company in Singapore. Founded only in 2015, they’ve one of the fastest growth curves I have seen in the logistics industry in the entire Singapore. After all, which other Singapore courier company have you seen grow from 5 people to 25 people and more within just a short span of time (i.e. months)? Anyway, I believe they’re so good and ranked number one on this list because of customer service support. I have spoken with one of the guys called Ben before, and he replied me even on the weekends and weeknights. That’s ridiculously good customer service support hours, and I was pleasantly surprised to say the least. It puts my mind at ease to leave my delivery requirements with them.

The second best company in Singapore in my opinion would be Network Courier. One of the oldest companies in Singapore, Network Courier does a fantastic job at fulfilling my orders too. I usually use PCA Masters first, and Network Courier second. I would say that Network Courier is better for cheap stuff within Orchard area. They have a lot of people riding bikes within Orchard area, and I used them to send items around Orchard area too and it worked great to my delight.

The third best Singapore courier company would be Regent. They provide van deliveries and if you’re looking at bulky items like moving of furniture e.t.c., then Regent is a good choice. However, for most other lighter weight deliveries, costs of using Regent can run up to be quite expensive. Their specialty is only more in van deliveries. They provide good courier services, but they’re not as wholesome as I wished, and so I ranked them third in Singapore!

So there you go. Let me know what you think about my rankings in the comments below! Cheers!